Non-urgent advice: Please Note
Avoid long wait times:
Online form completion: 2 minutes
Average phone wait time: 1 hour
Benefits of using our online service:
Direct access to clinicians: Your information goes straight to the Clinician.
Faster processing: Forms are reviewed and actioned promptly.
Accessibility: Online forms are available from 8:00 am daily. A clinician will review the form and arrange the most suitable next step — this may be : Send you a text message, Book a call with a clinician, Arrange an appointment at the Practice, Pharmacy, Physio, or urgent Eye Clinic. Availability may mean this isn’t on the same day.
Need assistance?
Don’t have internet access/Smart Phone/ Computer: Call us on 01582429953.
Caring for a relative (elderly/children): You can fill out the form on their behalf.
Book an appointment
For the fastest service, fill out our secure online form. A clinician will review your request and schedule the most appropriate appointment. This way, you can avoid long phone wait times.
Form unavailable?
If the online form isn’t currently available it means the Practice is closed. Please see section ‘If you need help when we are closed’ for further information.
For Nurse/ health Care Assistant
To book appointments for:
- Blood tests
- Travel vaccinations
- Childhood Immunisations
- Smear test
- Chronic disease reviews (Diabetes, Asthma, Heart disease, etc.)
Please click here. Select Questionnaire or call us on 01582 429953 after 3:00 pm
Non-urgent advice: Please Note
Your appointment
Once we have received your online request it will be reviewed by the Doctor who will prioritise them as needed:
- Refer to local pharmacist, Physiotherapy, Health & Well being service etc
- Carry out a phone consultation
- Offer face to face consultation
- Offer video call
- Reply by text or email
Phone, video call or by text or email consultations offer a flexible way to get the care you need, often more quickly.
Cancelling or changing an appointment
To cancel your appointment:
- Phone us on 01582 429953 then select Option 1 followed by Option 2 and leave a message. Kindly give us at least 3 hours’ notice so we can offer your appointment to someone else in need.
- You can use your NHS account (through the NHS website or NHS App)
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
For minor ailments, consider your local pharmacy. The pharmacy can provide advice and treatment for many common illness.
Home visits
We understand that visiting the surgery might not always be possible. While our facilities are best-equipped to provide care, we offer home visit for patients who are truly housebound.
- For any home visit request please call us by 11.00 am on 01582 429953
2. Be ready to provide details about your condition to help us assess your needs.
Please note: Simply not having transport doesn’t necessarily qualify for a home visit.
For additional support: If you have been referred by a GP, you may receive a visit from a Community Nurse, Community Matron, Single point of contact nurse or a PCN team member. Health visitors may visit if you have recently had a baby or if you are newly registered with a GP and have a child under five years.